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SolarMax Technology, Inc. is a Solar Electric Systems Integrator. We specialize in the design, financing and delivery of affordable, high performance solar electric systems for residential and commercial customers. The Customer Service Representative will be responsible for everything pertaining to our clients and customers overall level of satisfaction. SolarMax is an Equal Employment Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enable SolarMax to draw from a wealth of talent to create one of the world’s leading solar companies. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status or disability and any other factor protected by applicable federal, state, or local laws. We are committed to providing a workplace free of any discrimination or harassment.

Responsibilities
The Customer Service Representative will be responsible for everything pertaining to our clients and customers overall level of satisfaction; this may include, but is not limited to:
Responsibilities
· Resolve customer complaints via phone, email, or mail
· Receive customer calls, greet customers warmly, and ascertain problem or reason for calling
· Advise customers on company information
· Inform customers of the details and specifications of their project, permits, time frame of completion, etc.
· Answer questions about warranties or terms of their project
· Suggest solutions to problems
· Work directly with Customer Service Manager to ensure proper customer service is being delivered
· Close out or open service claims
· Maintain an open line of communication between all departments within the company
· Compile and assist with analyzing bi-weekly reports for overall customer satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Document and maintain records of customer interactions, process customer accounts and file documents
· Schedule and prepare work orders for field technicians to respond to plan changes, cancellations and/or revised forecasts
Education Requirements
· Bachelor’s degree or equivalent experience
Experience Requirements
· Solar system knowledge a plus
· Experience working with NetSuite a Plus
Desired Skills
· Resolve customer complaints via phone, email, or mail
· Constantly operate a computer and other office productivity machinery
· Excellent telephone skills and ability to communicate with tact and professionalism
· Proficient MS Office skills particularly Excel, Word, and Outlook
· Organized with excellent time management skills
· Clearly and professionally communicate with customers who have inquiries about their solar system
· Must be able to exchange accurate information in these situations
· Ability to multitask and meet daily, weekly and monthly deadlines
· Ability to work independently and as a team
· Ability to communicate clearly and concisely in a professional environment
· Ability to multitask and problem solve
· Must be able to remain in a stationary position 75% of the time
Qualifications
The successful candidate will have the ability to successfully complete a drug screen and pre-employment background check.
Benefits
We provide a comprehensive benefits package including, medical, dental, vision, life, EAP, FSA, 401K and Company gear. Our training program is designed to provide you the tools, resources, and support you need to succeed.
Hours
40 hours per week
Salary (in USD)
18 to 24 Per Hour
Apply for Customer Service Representative
  • If you are interested in this position, please email your resume to recruiting@solarmaxtech.com. Please put the Job Title you are applying for in the Subject of the email.
  • Contact Hiring Manager
    Jill Harned
    (951) 300-0788
Complete Online Application
Please complete the application below to apply for Customer Service Representative at SolarMax Technology.

Resume files accepted .pdf, .doc, .docx, and .txt