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I contacted Customer Service to report some concerns regarding my Solar Panel. Though my solar panel was installed about 5 years ago, Nicole Castro patiently and politely listened to my concerns. She made sure that my concerns were addressed and corrected. She coordinated the scheduling and dispatch of the technicians to make adjustments with my circuits. Kudos to Nicole Castro for a job well done!
Worst experience ever
Horrible transfer numerous times to different debts and when explain what I was want help with the hung up .Rude and unprofessional. My experience is whit them ....Go else where the customer is help with better and more professional. WISH I NEVER CAME AND BOUGHT A SYSTEM HERE THE SYSWM WENT DOWN FOR SIX AND NEVER NOTIFIED ME AND EXPECT ME TO SWALLOW THE INFLATED BILL...LOL ARE YOU SERIOUS . YOU GUYS ARE A JOKE ALL THE WAY AROUND.
Very good experience with SolarMax through the entire process to PTO. I started out with a different provider from LA that wasn't going well. My neighbor recommended SolarMax, and couldn't be more pleased. My install was more involved than most, as it included a Tesla Battery with a Gateway and Sub-panel. I live in west Ventura County, and the installers were on time, professional, and knowledgeable. Can't say enough good things about the support & staff, especially the program manager Noe Lopez. Through the process, which takes longer waiting for a battery, Noe was always straight up and consistent on what to expect, and provided good technical support. Ashley, in Utility & HOA, was always on top of things, keeping the SCE PTO on track. From my experience and that of my neighbor, SolarMax was an excellent choice. Highly recommend.
Installed 3 years ago. Great installation. However last 3 months the system has been underproducing around 20% compared to last year. Contacted customer service multiple times. On hold for long time. They finally contacted Enphase who apparently says there’s no problem so Solarmax can’t help!?!? Electrical bill is now higher than last year! Don’t trust them down the road if you have technical problems.
before I found you guys, I had been looking in to solar for about 10 years, but the pricing, was not there yet, plus I was not a fan of all the door to door cons(sales people) I got aprox. about five estimates from different companies,that I called, and the prices ware so outrageously different, for the same size system, mind you, I knew exactly what I needed, since I had been looking, for a while, so I decided to give it a rest for a little bit, till one day I was driving home from work and I heard one of your adds on the radio, so I decided give you guys a call, I figured the deadline for the 30% tax credit was fast approaching, I would give it one more try, and I'm I glad I did, when I asked if I could get a cuot over the phone and was told "no problem" I knew I was at the right place, Darvin Traylor got on the line and it was the best experience I have ever had, respectfull, profesional, listened, without interupting,he knew what I wanted and made some suggestions, it was a really great experience, he gived me a price, I said lets do it, and here we are, I never, ever,ever make deal of this magnitude, over the phone, but thats how much trust Darvin, generated, we clicked rightaway, and we still keep in contact, and everyone else in the process, was courteous and frienly, communicating every step of the way, and on time, sorry went a little to long I just love talking about this company and my experience.
Great service from day one. Terry B was very knowledgable and really helped understand the benefits of solar. He made it sound so simple and easy. They handled everything with my home owners as well as SCE. I have already recommended a friend and he is getting his hooked up this week.
SolarMax did a outstanding job for us. The crew from instillation to setup were great. Our sales Rep Terry Beams was the determining factor. We talked to many different solar companies and Terry gave us the best info and follow up. Thanks Ken M
After sitting down with 3 other solar companies, we had the pleasure of meeting Dan C. from SolarMax. He was professional, organized, and clearly outlined all of the details for adding solar to our home. The process was extremely smooth, and the crews who installed all of our equipment were punctual and professional. Dan was great about following up with us to ensure we were satisfied with the work completed. We will definitely refer anyone looking for solar to SolarMax!
Had a lot of sit down meetings with other solar companies and until I sat down with Dan Cooley and with the proper information that was presented to me I felt more knowledgeable and understood how solar works. And the best part of understanding was the savings that was going to happen with solar max. I will continue to refer Solar Max out to all.
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